frequently asked questions
Ordering & Payment
How do I place an order online?
Ordering is easy. Simply choose your preferred gift basket, write your gift message, select the delivery date, add the product to your cart, and proceed to checkout. Complete your billing and delivery details, choose your preferred payment method, and place your order. Once payment is confirmed, you will receive an order confirmation by email.
Can I order without creating an account?
Yes. You may either create an account or check out as a guest.
What payment methods do you accept?
We accept:
Debit Cards
Credit Cards
PayPal
GCash
BDO Bank Transfer / Deposit
Wise
Do I need a PayPal account to pay by credit card?
No. You can securely pay using your debit or credit card through PayPal without creating or logging into a PayPal account.
Is it safe to order online?
Yes. Our website uses secure encryption technology, and all online card payments are processed through trusted payment gateways to help protect your personal information.
Delivery
Do you deliver throughout the Philippines?
Yes. We deliver gift baskets to Metro Manila and most cities and provinces across the Philippines.
Can I choose a delivery date?
Yes. During checkout, you can select your preferred delivery date.
Can I choose an exact delivery time?
Unfortunately, no. While we always do our best to accommodate special requests, deliveries are made by route. We can guarantee delivery on your selected date, but not at a specific time.
Do you offer same-day gift basket delivery?
Same-day delivery may be available for selected products and delivery areas, depending on the time your order is placed and product availability.
What happens if nobody is available to receive the gift?
If no one is available at the delivery address, or if incorrect delivery information has been provided, additional redelivery charges may apply. Please ensure someone is available to receive the order.
Can I change the delivery address after placing my order?
Yes, provided your order has not yet been dispatched. Please contact our customer service team as soon as possible.
Products
Can I customize a gift basket?
Absolutely. We offer customized gift baskets for personal gifts, corporate orders, holidays, birthdays, anniversaries, and special occasions.
Can I choose the products inside the basket?
Yes. Depending on availability, we can customize the contents of your gift basket to suit your preferences and budget.
What happens if an item is unavailable?
If an exact product is unavailable, we will substitute it with a similar item of equal or greater quality and value while maintaining the overall presentation.
Will my gift basket look exactly like the website photos?
Our gift baskets are professionally handcrafted. While we always strive to match the product photos, certain items, packaging, ribbons, or decorative materials may vary depending on availability.
Corporate Orders
Do you accept corporate or bulk orders?
Yes. We specialize in corporate gifting and welcome both small and large-volume orders.
Can you customize gift baskets with our company branding?
Yes. Depending on your requirements, we can personalize your corporate gifts with branded messages, company colors, gift tags, ribbons, or other customized elements.
Can you prepare hundreds of gift baskets for our company?
Yes. Whether you require 20, 100, or several hundred gift baskets, our dedicated corporate team can coordinate your project from start to finish.
Do you provide quotations for corporate orders?
Yes. Simply contact our corporate team with your requirements, estimated quantity, preferred budget, delivery locations, and schedule, and we'll prepare a customized quotation.
Gift Messages
Can I include a personalized message?
Yes. Every gift basket can include a complimentary personalized gift card with your message.
Will the recipient know who sent the gift?
Only if you include your name in the gift message. Otherwise, your identity will remain confidential.
Order Changes & Cancellations
Can I cancel my order?
Paid orders are considered final and cannot be cancelled. However, delivery may be rescheduled if requested at least two days before the scheduled delivery date.
Can I change my order after payment?
If your order has not yet been prepared or dispatched, we'll do our best to accommodate changes. Please contact us immediately.
Returns & Refunds
Can I return a gift basket?
Due to the perishable nature of many products, gift baskets cannot be returned once delivered.
Do you offer refunds?
Because many of our products contain fresh flowers, food, and other perishable items, we generally do not offer refunds once an order has been prepared or delivered.
Refunds are also not available for orders that could not be delivered due to incorrect recipient information, recipient unavailability, refusal to accept the delivery, or delays caused by factors beyond our control. Product substitutions made in accordance with our Terms & Conditions are also not eligible for refunds.
If there is an issue with your order, please contact our customer service team within 24 hours of delivery, and we will review your concern promptly.
Frequently Asked Gift Basket Questions
What occasions are gift baskets suitable for?
Gift baskets are perfect for birthdays, anniversaries, congratulations, thank-you gifts, sympathy gifts, corporate events, Christmas, Valentine's Day, Mother's Day, Father's Day, graduations, housewarmings, and many other celebrations.
What types of gift baskets do you offer?
We offer a wide variety of premium gift baskets including:
- Gourmet Gift Baskets
- Chocolate Gift Baskets
- Fruit Gift Baskets
- Wine Gift Baskets
- Champagne Gift Baskets
- Coffee & Tea Gift Baskets
- Snack Gift Baskets
- Baby Gift Baskets
- Get Well Soon Gift Baskets
- Corporate Gift Baskets
- Holiday & Christmas Gift Baskets
Can I send a gift basket to someone living in another city in the Philippines?
Yes. You can order from anywhere in the world, and we'll deliver your gift basket to your recipient anywhere within our service areas in the Philippines.
Can I order from outside the Philippines?
Absolutely. Many of our customers live overseas and send gift baskets to their family, friends, employees, and clients in the Philippines.
Why send a gift basket instead of individual gifts?
Gift baskets offer a beautiful presentation and include a thoughtful assortment of premium products, making them an excellent choice for birthdays, holidays, business gifts, and special occasions.
What makes your gift baskets different?
Our gift baskets are carefully curated using quality products, professionally arranged, securely packaged, and delivered with attention to detail to create a memorable gifting experience.
General Questions About Gift Basket Delivery in the Philippines
General Questions About Gift Basket Delivery in the Philippines
Where can I order gift baskets online in the Philippines?
You can conveniently order premium gift baskets online through our website for delivery throughout Metro Manila and many provinces across the Philippines.
Do you offer gift basket delivery in Metro Manila?
Yes. We provide reliable gift basket delivery throughout Metro Manila.
Do you deliver gift baskets nationwide in the Philippines?
Yes. We offer nationwide gift basket delivery across the Philippines, including Metro Manila, Luzon, Visayas, and Mindanao. We deliver to most major cities and provinces, making it easy to send thoughtful gifts to your family, friends, employees, or clients anywhere in the country.
Can I send a gift basket to the Philippines from the USA, Canada, Australia, the UK, or Europe?
Yes. We regularly assist overseas customers who wish to send thoughtful gift baskets to loved ones, friends, employees, or business partners in the Philippines.
What are the best gift baskets for corporate clients?
Popular corporate choices include gourmet gift baskets, executive hampers, coffee gift baskets, wine gift baskets, holiday gift baskets, and premium food hampers. Our corporate team can also create fully customized options to suit your company's branding and budget.
What should I include in a customized gift basket?
Popular additions include chocolates, cookies, coffee, tea, wine, champagne, gourmet snacks, fresh fruit, cheeses, dried fruits, nuts, premium treats, and a personalized greeting card. Our team can help you build the perfect combination for any occasion.
