Please read the following Terms & Conditions carefully before placing your order.

Recipient Information

The sender is responsible for providing the recipient's complete and accurate name, delivery address, and an active Philippine contact number. Incorrect or incomplete information may result in delivery delays or unsuccessful delivery.

Please ensure that someone is available to receive the order at the specified delivery address. While we will make every reasonable effort to contact the recipient and complete the delivery according to your instructions, we cannot be held responsible for delays or failed deliveries caused by incorrect information or the absence of a recipient.

 

Redelivery & Rescheduling

If delivery cannot be completed because of an incorrect address or because no one is available to receive the order, a redelivery can be arranged on the same day for an additional ₱500 within Metro Manila. Redelivery charges for provincial areas will be quoted based on the destination.

Orders that cannot be delivered due to an incorrect address, unavailable recipient, or refusal to accept the package will be considered fulfilled and are not eligible for a refund.

 

Order Cancellation & Refund Policy

All confirmed and paid orders are considered final.
Cancellation requests cannot be accommodated once payment has been received. However, delivery may be rescheduled provided that the request is made at least two (2) days before the original scheduled delivery date.
A change of mind does not qualify as grounds for cancellation or refund.
Fresh flowers, food products, and other perishable items cannot be returned or refunded once delivered.

 

Delivery Schedule

Although we always do our best to accommodate preferred delivery times, deliveries are made according to optimized delivery routes.
We can only guarantee delivery on the selected delivery date, but not at an exact time. Delays caused by traffic, weather, or other unforeseen circumstances do not qualify for refunds or compensation.

 

Chocolate Products

Due to the Philippines' tropical climate, with temperatures commonly ranging from 30°C to 40°C, chocolate products may soften or partially melt during transit despite our best efforts to preserve their condition.
This is normal and does not affect product quality. We recommend refrigerating the chocolates immediately upon receipt, where they will usually return to their original firmness within an hour.
Refunds or replacements will not be provided for minor melting caused by weather conditions.

 

Fresh Flower Arrangements

Each floral arrangement is handcrafted using fresh flowers. Because flowers are natural products, every arrangement is unique and may differ slightly from the photographs displayed on our website.
The bouquet style (such as arm bouquet, round bouquet, or vase arrangement), flower shades, fillers, wrapping materials, and decorative elements may vary depending on seasonal availability.
Our priority is always to deliver the freshest and highest-quality flowers available.

 

Flower & Product Substitutions

If specific flowers, fillers, containers, or other materials become unavailable, we reserve the right to substitute them with items of equal or greater quality and value while maintaining the overall style and appearance of the arrangement.
Likewise, if an exact non-floral product shown on our website is unavailable, it will be replaced with a comparable product of equal or higher value and quality.
Every effort will be made to preserve the overall presentation and value of your gift.

 

Product Availability

The Philippines consists of more than 7,000 islands, and product availability may vary depending on the delivery location.
Some flowers, gift items, brands, or packaging displayed on our website may not be available in every area. When necessary, suitable substitutions of equal or greater value will be made.

 

Force Majeure

Deliveries may be delayed or temporarily suspended due to events beyond our reasonable control, including but not limited to severe weather, flooding, natural disasters, transportation disruptions, government restrictions, or other force majeure events.
In such cases, affected orders will be rescheduled and delivered at the earliest possible opportunity once conditions permit.

 

Complaints

Any concerns or complaints regarding an order must be reported within 24 hours of delivery.
As our products include fresh flowers and other perishable goods, complaints received after this period cannot be accommodated.

 

Delivery Photos

We do not provide photo or video confirmation of delivered orders.
Upon successful delivery, we will gladly provide the name of the person who accepted the order.
If you wish to obtain photographs of the flowers or gifts after delivery, we recommend requesting them directly from the recipient.

 

Acceptance of Terms

By placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Thank you for choosing our services. We appreciate your trust and look forward to helping you celebrate life's special moments.